At AMZ Virtual Assistant, we are committed to providing high-quality services to help businesses grow on Amazon. We strive for client satisfaction, and our team works hard to meet your expectations. However, we understand that there may be circumstances where a refund is requested. Below are the terms of our Refund Policy:
1. Eligibility for Refunds
Refunds are considered on a case-by-case basis, depending on the type of service rendered and the specific circumstances. A refund may be requested if:
- The agreed-upon services were not provided or delivered as promised.
- There is a significant error or delay caused by AMZ Virtual Assistant that impacts the results of the service.
2. Non-Refundable Services
Certain services are non-refundable due to the nature of the work involved. These include but are not limited to:
- Consultation Fees: Fees paid for consulting services are non-refundable.
- Completed Services: Once a service has been fully delivered and accepted by the client, it is considered non-refundable.
- PPC Campaigns and Advertising Spend: Costs incurred through advertising campaigns, such as Pay-Per-Click (PPC) services, are non-refundable since these expenses are paid directly to third-party platforms like Amazon.
3. Refund Request Process
To request a refund, please follow these steps:
- Submit a Request: Send an email to info@amzvirtualassistant.com with the subject "Refund Request" and include the following details:
- Your name and contact information.
- The service for which you are requesting a refund.
- A detailed explanation of the reason for your refund request.
- Review Process: Once we receive your request, our team will review the case within 7 business days. During this time, we may ask for additional information or documentation to support your claim.
- Response Time: You will be notified of our decision within 10 business days of submitting your refund request.
4. Refund Outcomes
Depending on the outcome of the review, the following actions may be taken:
- Full Refund: If the service was not delivered as outlined in the service agreement, a full refund may be issued.
- Partial Refund: In cases where a portion of the services has been delivered or partially completed, a partial refund may be provided based on the value of the work completed.
- No Refund: If the services were delivered as per the agreement and no significant error or failure is found, no refund will be issued.
5. Processing Time
If a refund is approved, the payment will be processed and credited back to your original payment method within 10-15 business days. We are not responsible for delays caused by third-party payment processors or banking institutions.
6. Changes to Refund Policy
AMZ Virtual Assistant reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the revised policy will apply to all transactions made after the update.
7. Contact Information
If you have any questions regarding our Refund Policy, please contact us:
Email: info@amzvirtualassistant.com
