1. Eligibility for Refunds
Refunds are considered on a case-by-case basis, depending on the type of service rendered and
the specific circumstances. A refund may be requested if:
- • The agreed-upon services were not provided or delivered as promised.
- • There is a significant error or delay caused by AMZ Virtual Assistant that impacts the
results of the service.
2. Non-Refundable Services
Certain services are non-refundable due to the nature of the work involved. These include but
are not limited to:
- • Consultation Fees: Fees paid for consulting services are non-refundable.
- • Completed Services: Once a service has been fully delivered and accepted by the
client, it is considered non-refundable.
- • PPC Campaigns & Advertising Spend: Costs incurred through advertising
campaigns, such as Pay-Per-Click (PPC) services, are non-refundable since these expenses
are paid directly to third-party platforms like Amazon.
3. Refund Request Process
To request a refund, please follow these steps:
- • Submit a Request: Send an email to info@amzvirtualassistant.com
with the
subject "Refund Request" and include:
• Your name and contact information.
• The service for which you are requesting a refund.
• A detailed explanation of the reason for your refund request.
- • Review Process: Once we receive your request, our team will review the case
within 7 business days. We may ask for additional information or documentation.
- • Response Time: You will be notified of our decision within 10 business days of
submitting your refund request.
4. Refund Outcomes
- • Full Refund: If the service was not delivered as outlined in the service
agreement, a full refund may be issued.
- • Partial Refund: If a portion of the services has been delivered or partially
completed, a partial refund may be provided.
- • No Refund: If the services were delivered as per the agreement and no
significant error is found, no refund will be issued.
5. Processing Time
If a refund is approved, the payment will be processed and credited back to your original
payment method within 10–15 business days. We are not responsible for delays caused by
third-party payment processors or banking institutions.
6. Changes to Refund Policy
AMZ Virtual Assistant reserves the right to modify this Refund Policy at any time. Any
changes will be posted on this page, and the revised policy will apply to all future
transactions.
7. Contact Information
If you have any questions regarding our Refund Policy, please contact us:
Email: info@amzvirtualassistant.com
